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Raising a Complaint or Concern
As a group providing care services, we endeavour to provide the best possible package of care at all times for every individual within our homes. However, we do recognise that there may be times when those individuals or their family, carers or care managers may wish to complain about the service we are providing or tell us about an issue or concern they have. We fully promote an individual's right to complain and react quickly and effectively to any complaint. This ensures we are continually improving our service as well as the care we provide to any individual.

As well as accepting complaints to the service via our complaints procedure, concerns can be raised via the Care Quality Commission. We also promote the use of advocacy services in order to ensure individuals in our care services are heard and are properly represented.

GDPR
Please be assured that we do not store your contact information submitted here and we would not use it for marketing purposes or share with external parties.