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Staff Stories

Emanuela, Support Worker at An Darach Care, Cambridge

I am happy to have the opportunity to help young people with learning disabilities to improve their quality of life while working for Kisimul. The training provided by the company helps me to do this better. All the time when I have questions or I want to learn more, my colleagues are always happy to help me.

Dawn and Laura – Receptionists at Swinderby & Acacia Hall

If you visit the Swinderby or Acacia Hall sites you will be greeted by Dawn or Laura. Dawn has been the Receptionist at Swinderby for a year and a half and Laura has been Acacia Hall’s Receptionist for just approaching a year.

“As the receptionists on site we are the first point of contact for any visitors, therefore it is important to us that all our visitors are looked after well and greeted with a friendly smile.

We always aim to provide a helpful, organised, welcoming and warm environment to all our visitors which is key in what we do.

Our roles are also vital for supporting with a wide variety of reception and administration duties and assisting with the smooth running of the sites; no two days are the same. We are also the main connection for effective communication among all departments, visitors, and parents.

Some of the most rewarding aspects of the job are knowing that we have helped to ensure everything has fallen into place each day and helped to keep the wheels turning.”

Charlie – Residential Support Worker at Acacia Hall

I joined Kisimul in 2019 after working as a Travel Agent for six years. I was suddenly without a job when Thomas Cook went into administration and thought: “What am I going to do?” I applied for the job at Kisimul, went for the interview and was delighted that they offered me the job as a Residential Support Worker. I was so happy they gave me a chance to join their team and since starting I have never looked back.

I love my job, I have learnt so many new things and the staff have supported me so much in my job role. They’re amazing!

My favourite part of the role is interacting with the young people and looking after them, seeing them grow and being a part of their development, whether it’s dealing with behaviours of concern, comforting them or taking them out on trips. This is by far the best job I’ve ever had. I am also working towards my Level 3 Diploma which will provide me with even more knowledge and understanding of working with our young people.”

Amanda – Team Leader at Acacia Hall

“I commenced my role as a Support Worker with the Kisimul Group in 1997, having previously worked as a Support Worker with the elderly in a retirement home. During my first few years with the company I undertook Level 2 diplomas in Special Care Needs and Playwork and a Level 3 diploma in Promoting Independence.

In 2000, the opportunity arose for promotion to a Senior Support Worker role and a year later I was promoted to a Deputy Team Leader, during which time I completed the NVQ Assessor award. This enabled me to provide additional support to team members in the undertaking of their diplomas.

Acacia Hall opened as a new service in 2003 and I was offered the position of Team Leader – remaining here to this day!!

Since being in this role, I have been supported to complete Level 3 diplomas in Children and Young People and Management, whilst more recently I have been undertaking the Level 5 CYP in Care Leadership and Management, and hope to have this qualification completed shortly.”

Alice – Residential Support Worker at Acacia Hall

“Since joining Kisimul, I have thoroughly enjoyed my time working at Acacia Hall. I was welcomed by everyone and made to feel part of the team straight away. As this is my first time in residential care, I have been well supported in learning new things and gaining new knowledge.

My favourite part of the role is interacting with the young people and being part of their development, and seeing them grow. Before lockdown, I had the opportunity to take the young people to lots of offsite visits, including the zoo, beach, cinema and bowling. It has helped me to build my confidence and self-esteem, whilst being able to work alongside some amazing people from a range of different services.”

Adam Faux – Compliance Manager

“I began my career with Kisimul Group in 2009 as a Support Worker on a part-time basis. Linking to this role the first Diploma I completed was the Level 2 in Health & Social Care before moving on to the Level 3 Diploma in Health and Social Care. In 2011, I was able to use the skills and knowledge gained by completing these Diplomas to apply for a senior role and was successful in this. By 2014, I was promoted to Deputy Manager and was given the opportunity to further supplement my knowledge base by completing the Level 5 Diploma in Health and Social Care. I was recruited into the Compliance Team in 2016 and I am now currently the Compliance Manager for Kisimul Group.”

Sarah – Support Worker at Breagha House

“I began my employment at Breagha House earlier this year and I have found the entire staff to be very welcoming and extremely helpful. I only have to ask if I am unsure and someone is always there to help. The job is what I was expecting and a lot more. From attending my first interview, I had a good feeling about the place so was very pleased, after my second interview, when I was offered the job.

The whole team are very professional and all have a great attitude. The atmosphere is always welcoming and everyone always has a smile. I really enjoy my time here and although the role can be challenging, I look forward to coming to work every day.”

Michael – Support Worker at Breagha House

I joined the team earlier this year. Throughout this time here, I have been impressed by the professionalism and attitude of everyone I have met, whether in training or at Breagha House, where I was allocated. For my second interview I spent four hours at the house interacting with staff and the people we support, which I really enjoyed and this definitely influenced my decision to accept the job.

Now I am in the role full-time I feel supported by all staff, whether management, the senior staff or all the other staff I work with. No one is too busy to stop and help or give advice, we work as a team unit. Social care work is challenging but I enjoy coming to work and making a difference with like-minded people.”

Luke – Deputy Manager at Blythe House

“I started working at Blythe House when it first opened in 2011, as a Residential Support Worker, and I found it massively rewarding. Whilst learning my new role I was lucky to have worked with a very knowledgeable and passionate team and had a manager who helped me to develop new skills and expand my knowledge so that I was able to provide high quality of support and meet the individual and complex needs of the people we support.

Throughout my career with Kisimul I have been supported to complete both my Level 3 in Health and Social Care and my Level 5 in Leadership for Health and Social Care. The knowledge and skills I gained through completing these qualifications allowed me to progress from Residential Support Worker to Senior Residential Support Worker and now to Deputy Manager.

I have also been given the opportunity to expand my involvement by becoming a Safeguarding Ambassador, Infection Control Lead and by delivering training to staff.

It has been a pleasure to be part of Blythe House for nine years and see the people we support grow and develop in their lives.”

Lorraine – Home Manager at An Diadan (Croydon)

“I have worked in social care for ten years now, three years as support staff, five as a Registered Manager and two as a Regional Manager, where I was overseeing 13 services, two of which received an outstanding CQC rating. I had a mixture of supported living and residential services.

I joined Kisimul in April 2020. During the first 2 weeks of my induction I was supported throughout the whole process by my area manager which is still ongoing. I also had support every day from the training team and the staff within the team that I would soon be managing.

The team’s knowledge of the people we support is outstanding. They know exactly what the individuals need and respond to them promptly, and they have been exceptional in helping me get to know the individuals, which will be the main focus of my role.

Kisimul values are clearly understood and met by everyone I have met so far. It feels like I have a new family.”

Liam – Group Compliance Officer

“My role as a Residential Support Worker at Acacia Hall was my first job in the care sector and working with the young people at Acacia Hall was not only rewarding but enabled me to learn how to meet the needs of people with complex needs from an experienced staff team.

The staff I worked with at Acacia Hall were able to pass on their knowledge they had gained through years of experience and enable me to help deliver high quality care.

The Head of Care supported me to become the Compliance Champion of Acacia Hall and then move over to the Compliance Team, where I have been for nearly a year. I really enjoy meeting new people and also seeing the people I once supported who are now in our adult services.

I find it very rewarding playing my part in helping the people Kisimul support across the country.”

Julie – Residential Support Worker at Tigh Abaid

“I’ve been with Kisimul for just over a year now, after working as a Live-In Nanny in London for 15 years, and later a Reablement Support Worker for two years. I found I missed working with children and young people, hence staying in the care industry, but moving back to working with young people.

I really enjoy my job with Kisimul and I’ve found the support and guidance from my team at Tigh Abaid to be invaluable and inspiring. Working at Tigh Abaid is a really positive experience as the home is very family oriented and all about the young people who reside there.

The most rewarding part of my role is seeing the individuals develop their skills to become independent young people as well as watching them having fun.

Tigh Abaid Rocks!!”

Jizelle – Residential Support Worker at Woodstock House

“I have been at Kisimul for five months and I am really enjoying it! Prior to starting here, my background was in retail management but I felt like it was time for a change to a more fulfilling career. I was pleased that Kisimul provided thorough training, which helped with understanding the job role and the young people I would help care for.

One of my favourite roles of the job is interacting with the young people with fun activities such as art sessions and cooking sessions. As a designated minibus driver, I am also able to take the young children on trips into the community.

I look forward to continuing my career at Kisimul.”

Isla – Support Worker at Breagha House

“I have been working at Breagha House for several months, and I regret not applying sooner! The move was a complete career change for me, but the team I am part of have supported me in gaining the knowledge and skills needed to feel comfortable in my job role.

Every day is a completely different day but we manage to find the good in everyday even in challenging times. I feel supported by all members of staff/management and know there is always someone I can turn to for guidance. I am so grateful to be part of the team I am in, my little Breagha family!”

Gertrude – Support Worker at Tigh Sogan

“Working for Kisimul Group has greatly contributed to my personal development. Being new in an environment has never been easy, but with the right support and guidance from staff and my manager, I was able to familiarise myself with the company’s culture that promotes proactive and positive behaviour support.

Regular supervision, training and feedback have also helped me to improve my knowledge, skills and practice in supporting the individuals to achieve their goals. My manager provided constructive feedback regarding my six months’ probation period, which has really boosted my morale and helped me to reflect.

Working with people with autism has also helped me better understand their conditions, supporting them in the way that best meets their individual and changing needs. I am happy to be able to work with colleagues and professionals to improve our individuals’ well-being.”

Margaret – Senior Night Residential Support Worker at Tigh Bruadair

“I started the working for Kisimul many years ago and I have loved my job ever since. I began as a Residential Support Worker on days and worked across all teams to enhance my knowledge. During that time I learnt so much about the people we support and the home. I developed positive relationships with everyone and I feel that working across all of the teams allowed me to do this.

I then progressed and became a Night Senior which is my current role. Working nights enables me to spend time with the individuals before they go to bed, support them with their night time routine and getting them settled for the night. Sometimes we take part in night time activities such as stargazing, looking for satellites and even going out into the community to ensure people we support are receiving the same opportunities as everyone else as well as engaging in meaningful activities.

I enjoy coming to work and seeing the smiles on our individuals’ faces when they are talking about their day and what they have been up to over a cup of coffee. Seeing how happy they are makes the job that much more rewarding for me.”

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